Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If an item is out of stock or there’s a delay, we’ll notify you via email.
3. Shipping Methods
We offer various shipping options, including standard and express delivery. Delivery times may vary based on the method selected:
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight of the order and the shipping method chosen. Free shipping may be available for orders over £70.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
6. International Shipping
For international orders, customs fees may apply and are the responsibility of the customer.
7. Lost or Damaged Orders
If your order is lost or damaged during shipping, please contact us within 2 days of the expected delivery date, and we will assist you in resolving the issue.
8. Returns and Exchanges
8.1. Overview
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange items within 14 days of receiving your order.
8.2. Eligibility for Returns
To be eligible for a return, items must be:
Unused and in the same condition that you received them.
In the original packaging with all tags attached.
8.3. Non-Returnable Items
Certain items cannot be returned, including:
Gift cards
Sale items (unless stated otherwise)
Items marked as non-returnable at the time of purchase
Customized Items
8.4. How to Initiate a Return
To initiate a return, please contact our customer service team at tgyhandmade@gmail.com. Provide your order number and reason for the return.
You will receive a return authorization and instructions on how to send your item back.
8.5. Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service to ensure your return reaches us.
8.6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your return, we will process your exchange.
8.7. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
8.8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of receiving the product, and we will arrange for a replacement or refund.
9. Customer Service
If you have any questions about our Returns and Exchanges Policy or shipping please reach out to our customer service team at tgyhandmade@gmail.com
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